GLOW | Full-Day CX Strategy Session — The Ops Shop
GLOW — Full Day Session

What does it take
to become the
business people
can't stop talking
about?

The one they bring up at dinner, the one they text their friends about unprompted with a "you have to go here," the one that made a dad cry over an espresso martini because his daughter called ahead to arrange it for his birthday.

You've seen enough good businesses, bad businesses, and genuinely remarkable ones to know exactly what that feels like from the outside.

And somewhere in the back of your head, you've been wondering what it would actually take for yours to be the one people can't stop talking about.

GLOW is the day you find out.
Book a discovery call →

Not another meeting. A day where the answer gets built.

Not a workshop where you leave with a stack of notes and a vague sense of direction. Not a brainstorm where everything feels possible and nothing gets decided.

A day where you walk in with the question and walk out with the answer built.

We move through every layer of what makes a business remarkable:

the decisions that run the experience
the experience your clients are actually having
the outcomes that follow when those two things are in full alignment
We find the moments that matter most, we make real decisions, and we design the experience that earns the after.
The referrals. The reputation. The clients who can't stop talking about you.
In-room action shot
Nikki facilitating
The setup

A solo founder or a whole team.

The question is the same either way: what does it take to become the business people can't stop talking about?
Solo Founder

You've built something good and you know it can become remarkable.

You're at the point where the quality of what you've created is your most powerful growth engine, and you're ready to stop leaving that to chance and start designing for it deliberately.

Founder with Team

The best strategy loses something every time it has to be explained.

GLOW brings your people into the room for the thinking, so everyone leaves aligned, activated, and moving without you having to translate a single decision after the fact.

A series of activities. Not a five-hour conversation.

Before →
You share your avatar, your offers, and how you're currently selling and serving. The day doesn't start with background, it starts with momentum.
01
Thought Confetti
Everything you know, everything you want, and everything your clients experience gets surfaced before we touch a single decision.
02
Reveal
We look at your business through the three lenses that determine whether people stay, refer, and rave, and find the moments that matter most.
03
Lock In
We make decisions. Real ones. About your standards, your story, your brand promise, and the specific impact you're designing for.
04
Craft
We design the experience that makes you the one people can't stop talking about.
In person or virtually. Travel costs not included for in-person engagements outside Niagara.
Wide shot of the day
The afterGLOW
the afterGLOW
This is not a transcript, and it's not a 20-page report nobody is going to read past page three. It's a single, designed reference document that captures everything built during the day.
Your visual model
The story of your business told through the lens of the client who can't stop talking about you, so you always have a north star to design from.
Your avatar
Not a demographic profile, but a portrait of the person whose experience you're designing for and why they choose you over everyone else.
Your brand promise
The specific commitment you're making to every client before they pay you, made explicit so your whole business can orient around it.
Your experience standards
The decisions you made in the room about what every client should feel at every stage, so remarkable stops being accidental and starts being repeatable.
Your prioritized action plan
What happens next, in order, so you leave the day with momentum instead of a list of things to figure out later.
This becomes the thing you hand a new team member when they need to understand what you're building and why, the thing you pull out when you're designing a new touchpoint or launching a new offer and need to stay true to the standard you set, and the thing that makes the direction clear long after the day itself is a memory.

One day. Built to last.

Solo Founder
$5,000
CAD
Full-day working session, the afterGLOW deliverable, and everything built in the room.
Founder with Team
From $6,000
CAD
Full-day facilitated session for your team, the afterGLOW deliverable, and everyone in the room aligned.
In person or virtual. Travel costs not included for in-person engagements outside Niagara.

Book a discovery call.

We'll figure out what your day needs to focus on and whether GLOW is the right next move.

Book a discovery call →
Not sure where to start? A Spark session is 90 minutes,
one thing resolved, and a clear picture of where your biggest opportunity lives. $450 CAD.
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