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Say Hello To More Creativity. Growth. Ideas. Conversations.

If Operations Are Essential to Business Success,

Then Why Do They Feel So Hard?

Systems don’t have to stifle your creativity.
I can help you.

Imagine The Perfect Day:

Your team is empowered to work and make decisions independently, you’re not spending hours following up on tasks and making sure things get done, your clients are getting results and finding it easy to work with your team, you get to participate in robust creative discussions without worrying about incomplete tasks or overdue deadlines, and you can log out trusting that everything will be great.

Wouldn't That Be Amazing?

You Don't Fix An Operational ProblemBy Investing In New SoftwareOr By Hiring ANOTHER Account Manager

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You Do It By Crafting Systems Strategy That Doesn't Force You Into a Box.

We believe that the strongest system is one that helps you make better, more powerful decisions every day. 

Operations that help your business cultivate resiliency, consolidate productivity, and codify momentum.

You will gain confidence in your daily activities, have trust that your clients will be taken care of, and know that your team has your back. 

Even If You Don't Understand Tech...

Your Creative Vision, Our Operational Precision.

Work WithThe Ops Shop

We offer a variety of ways to work together but are also open to custom projects if the project sounds fun! 

100% of what we do is customized to YOU. Your business, your goals, your unique style of working. 

We’re not shoving you into an Ops Box – we’re helping you design your perfect fit. 

Fractional COO (Chief Operations Office) Consulting & Advisory

Full service operations advisory for creative founders and agencies who want to make every day easier. 

It’s time to upgrade your business strategy, streamline your processes, and build a business that isn’t reliant on you to scale.  

Starting from $5300/mth

Client Experience Design

Become best in class at providing a seamless, engaging, and personalized journey for clients from onboarding to offboarding.

Let’s design an experience that enhances retention, boosts client loyalty, and turns happy clients into long-term advocates for your business.

Packages start at $3200

Operator Training & Mentorship

Operations are the backbone of every successful business – but the majority of programs out there teach tactics and how to DO things. 

Let’s expand your team’s true operational prowess by THINKING strategically, allowing them to become the rocket booster to your growth. 

Starting From $1200/mth

Ops for
wherever you're at.

The Ops Shop

The Shop

Trainings, templates, toolkits, checklists and more, our resources are there to help you and your systems flourish. Ideal if you’re more of a DIY business owner. 

The Ops Shop Show

The Show

Bringing you the very best of ops, business, strategy, and tech information in easily digestible articles and videos.

Whatour clientsare saying...

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“Nikki has supported my digital marketing firm through strategic endeavors like upgrading and optimizing our backend project management systems and future planning our org chart. She has been my 911 call on more projects than I’d care to admit, including, but not limited to, hiring, offer systems, team management, and logistics like referrals to legal and insurance services.

Nikki truly cares about the work she does and the work her clients do. She is endlessly strategic and creative, melding two worlds that many people cannot. She is among the most brilliant people I have ever known and her work shows that brilliance.”

Katie P, Digital Marketing Agency Owner

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“Sometimes I feel silly and self-conscious,  but Nikki was never judgemental, always a total professional. When my team and I start going on tangents with little anecdotes (frequently), you are kind enough to indulge us momentarily (and chuckle along with us) and quickly pull us back into the task at hand. 
 
Every time we finish a meeting with Nikki, the team always says “that went really well, Nikki is awesome!” Comforting because initially I had reservations that they might be closed off to having an outsider offer solutions to the way things have been; the implication some might  infer is that of a critique concerning their abilities. Their reactions, however, of gratitude, openness, and humility have given me a lot of hope (and relief), which has been invaluable as we get straightened out this year with an eye to move forward with better processes, more clarity around roles, and less stress and frustration over all.”

Ryan M, Family-Owned Specialty Construction Firm

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