Championing
Make Your Business Unforgettable
Great businesses aren’t built on funnels.
They’re built on customer experiences that keep people coming back.
I help creative agencies, e-commerce brands, and service providers refine their systems, workflows, and retention strategies so their best clients stay longer, buy more, and refer others.
Your Business Works—But Could It Run Smoother?
- Your best clients love your work, but inefficiencies slow down delivery and retention.
- Onboarding new customers or clients still feels clunky and inconsistent.
- Too much of your time is spent fixing issues instead of executing a seamless process.
- Your team (or you) are doing too much manually—things should be automated and streamlined.
You Don't Fix Customer ExperienceBy Automating EverythingOr By Changing Your Business Model
You Do It By Crafting A Customer Experience Strategy Where:
Clients and customers feel taken care of from day one—leading to repeat business and referrals.
Your delivery systems and workflows work without bottlenecks or breakdowns.
Retention improves—your best buyers stay engaged and spend more.
Your business becomes easier to run—because everything behind the scenes flows effortlessly.
Scaling Isn't About Doing MORE.
It’s about executing smarter, refining delivery, and making sure every operational touchpoint supports long-term growth.
ChooseYour Path
Creative Agencies
You can’t force creativity into rigid systems, but you can create an environment where it thrives. I help you design a client journey that keeps projects flowing, clients engaged, and your creative energy high—without adding complexity.
E-Commerce Brands
People don’t buy products—they buy experiences. I help e-commerce brands build a retention engine, testing post-purchase strategies until we find the magic combination of engagement, automation, and psychology.
Course Creators
Your services aren’t just content or calls—they’re an experience. Most courses fail because they assume students will just do the work. We test what actually keeps people engaged, retained, and coming back for more. I help you refine your program structure, onboarding, and delivery methods to maximize engagement, completions, and long-term retention.
Service Providers
Most service providers believe that scaling means removing 1:1 services or launching a whole new offer. Scaling isn’t about adding more—it’s about doubling down on your highest-value clients, services, and delivery models. I help service providers refine and optimize their service model so they don’t have to build an entirely new business just to increase capacity.
Ops for
wherever you're at.
FAFO: The Newsletter
The twice monthly newsletter about systems, written for creatives who hate ’em.
The Shop
Trainings, templates, toolkits, checklists and more, our resources are there to help you and your systems flourish. Ideal if you’re more of a DIY business owner.
The Show
Bringing you the very best of ops, business, strategy, and tech information in easily digestible articles and videos.
Whatour clientsare saying...
“Nikki has supported my digital marketing firm through strategic endeavors like upgrading and optimizing our backend project management systems and future planning our org chart. She has been my 911 call on more projects than I’d care to admit, including, but not limited to, hiring, offer systems, team management, and logistics like referrals to legal and insurance services.
Nikki truly cares about the work she does and the work her clients do. She is endlessly strategic and creative, melding two worlds that many people cannot. She is among the most brilliant people I have ever known and her work shows that brilliance.”
Katie P, Digital Marketing Agency Owner
