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If Operations Are Essential to Business Success,
Then Why Do They Feel So Hard?
Systems don’t have to stifle your creativity.
I can help you.
Imagine The Perfect Day:
- You log onto your computer and open up Asana, seeing all of the projects clicked off and nothing has a red due date. Everything is as it should be.
- You check your email and find a message from a new client thanking you for how great and how easy it’s been working with your team.
- After lunch, you spend an energising hour with your team as you collaborate on a new campaign brief (and you even have time to dive deep into some design work - your favourite!)
- Before you log off for the day you remind your team that you’re on holiday next week but you’ll make yourself available to help while you’re away if something comes up. Your team tells you hell no, and to delete your email, Slack, and Asana from your phone when you log out Friday afternoon. Hell, they tell you to start vacation early and don’t bother logging in on Friday
Your team is empowered to work and make decisions independently, you’re not spending hours following up on tasks and making sure things get done, your clients are getting results and finding it easy to work with your team, you get to participate in robust creative discussions without worrying about incomplete tasks or overdue deadlines, and you can log out trusting that everything will be great.
Wouldn't That Be Amazing?
You Don't Fix An Operational ProblemBy Investing In New SoftwareOr By Hiring ANOTHER Account Manager
You Do It By Crafting Systems Strategy That Doesn't Force You Into a Box.
We believe that the strongest system is one that helps you make better, more powerful decisions every day.
Operations that help your business cultivate resiliency, consolidate productivity, and codify momentum.
You will gain confidence in your daily activities, have trust that your clients will be taken care of, and know that your team has your back.
Even If You Don't Understand Tech...
Your Creative Vision, Our Operational Precision.
Work WithThe Ops Shop
We offer a variety of ways to work together but are also open to custom projects if the project sounds fun!
100% of what we do is customized to YOU. Your business, your goals, your unique style of working.
We’re not shoving you into an Ops Box – we’re helping you design your perfect fit.
Fractional COO (Chief Operations Office) Consulting & Advisory
Full service operations advisory for creative founders and agencies who want to make every day easier.
It’s time to upgrade your business strategy, streamline your processes, and build a business that isn’t reliant on you to scale.
Starting from $5300/mth
Client Experience Design
Become best in class at providing a seamless, engaging, and personalized journey for clients from onboarding to offboarding.
Let’s design an experience that enhances retention, boosts client loyalty, and turns happy clients into long-term advocates for your business.
Packages start at $3200
Operator Training & Mentorship
Operations are the backbone of every successful business – but the majority of programs out there teach tactics and how to DO things.
Let’s expand your team’s true operational prowess by THINKING strategically, allowing them to become the rocket booster to your growth.
Starting From $1200/mth
Ops for
wherever you're at.
FAFO: The Newsletter
The twice monthly newsletter about systems, written for creatives who hate ’em.
The Shop
Trainings, templates, toolkits, checklists and more, our resources are there to help you and your systems flourish. Ideal if you’re more of a DIY business owner.
The Show
Bringing you the very best of ops, business, strategy, and tech information in easily digestible articles and videos.
Whatour clientsare saying...
“Nikki has supported my digital marketing firm through strategic endeavors like upgrading and optimizing our backend project management systems and future planning our org chart. She has been my 911 call on more projects than I’d care to admit, including, but not limited to, hiring, offer systems, team management, and logistics like referrals to legal and insurance services.
Nikki truly cares about the work she does and the work her clients do. She is endlessly strategic and creative, melding two worlds that many people cannot. She is among the most brilliant people I have ever known and her work shows that brilliance.”
Katie P, Digital Marketing Agency Owner
