Why Customer Experience Matters For E-Commerce Brands
If your business is only focused on acquisition, you’re leaving money on the table.
Loyalty and retention come from a frictionless customer experience—before, during, and after the purchase.
If your customers buy once and never return, or if your subscription churn rate is climbing, your systems aren’t supporting long-term growth.
How I Can Help E-Commerce Brands:
- Optimize post-purchase experience to increase repeat sales
- Refine subscription models to reduce churn and improve retention
- Fix onboarding gaps so customers get value from their first purchase
- Automate engagement strategies so retention happens without more manual work
The Three Ways ToWork With Me
Option 1
The Architect Session
A 3-hour intensive to fix a single, critical gap in your customer experience
- Choose one key area to refine: Offer Structure | First Purchase & Onboarding | Delivery | Retention & Growth
- We diagnose what’s working, what's broken, what’s missing, and what needs to be tracked
- We design an optimized framework to resolve bottlenecks and improve flow
- You get a custom blueprint and KPI plan to implement immediately
Choose This If:
You’re seeing drop off but don’t know why, you need a high impact fix quickly, you want to start with a single experiment and grow from there
Investment starts at $1,750
Option 2
The Experience Lab
A six-week done-with-you sprint to refine your entire offer and customer experience.
- We audit your existing customer journey—where they hesitate, disengage, and drop off
- We analyze your technology, client feedback, and team workflows to find hidden inefficiencies
- We research customer behavior and test adaptive strategies to improve experience
- We work with your team to rebuild your entire experience step-by-step—acquisition, onboarding, delivery, retention
Choose This If:
You want to stop guessing and start testing, you want to balance automation with personalization, you don’t want a static funnel that has lost all of your uniqueness and personality, you don’t believe that scaling requires building multiple business models
Investment starts at $6550
Option 3
The Adaptive Growth Collab
Ongoing strategic support to optimize your customer journey as your business grows.
- Starts with the six-week Experience Lab to rebuild your foundation
- Regular strategy calls to track retention, engagement, and operational efficiency
- Feedback loops & KPI tracking to spot friction points before they impact revenue
- I work with your team as a decision-making partner for experience, offer strategy, and ops structure
- Ongoing guidance on scalability, retention, and automation without losing human touch
Choose This If:
You need long-term oversight to keep optimizing your experience, you want a trusted strategic partner to help refine and improve customer engagement, you’re tired of launching and hoping for the best—you want predictable growth
Investment starts at $2450/month after The Experience Lab
