Scaleable, Smart& Human
Designing Customer Journeys Around Experience,
Not Just Efficiency
A successful business isn’t just a collection of tasks and automations—it’s an experience.
The way customers engage, buy, and stay isn’t about the tech you use, but how well your systems adapt to their needs. If you’re losing clients, dealing with inconsistent delivery, or feeling like your operations are more effort than they should be, it’s not because you need more leads—it’s because your customer experience isn’t designed to scale.
Most businesses build processes for efficiency. The best businesses build them for connection.
When your experience is designed to adapt, guide, and support customers seamlessly, retention becomes effortless, referrals increase, and growth stops feeling like an uphill battle.
Want Services Tailored To Your Industry? Choose Your Business Below.
This isn’t about implementing more automation—it’s about creating a system that works for you and the people you serve.
The Three Ways ToWork With Me
Option 1
The Architect Session
A 3-hour intensive to fix a single, critical gap in your customer experience
- Choose one key area to refine: Offer Structure | First Purchase & Onboarding | Delivery | Retention & Growth
- We diagnose what’s working, what's broken, what’s missing, and what needs to be tracked
- We design an optimized framework to resolve bottlenecks and improve flow
- You get a custom blueprint and KPI plan to implement immediately
Choose This If:
You’re seeing drop off but don’t know why, you need a high impact fix quickly, you want to start with a single experiment and grow from there
Investment starts at $1,750
Option 2
The Experience Lab
A six-week done-with-you sprint to refine your entire offer and customer experience.
- We audit your existing customer journey—where they hesitate, disengage, and drop off
- We analyze your technology, client feedback, and team workflows to find hidden inefficiencies
- We research customer behavior and test adaptive strategies to improve experience
- We work with your team to rebuild your entire experience step-by-step—acquisition, onboarding, delivery, retention
Choose This If:
You want to stop guessing and start testing, you want to balance automation with personalization, you don’t want a static funnel that has lost all of your uniqueness and personality, you don’t believe that scaling requires building multiple business models
Investment starts at $6550
Option 3
The Adaptive Growth Collab
Ongoing strategic support to optimize your customer journey as your business grows.
- Starts with the six-week Experience Lab to rebuild your foundation
- Regular strategy calls to track retention, engagement, and operational efficiency
- Feedback loops & KPI tracking to spot friction points before they impact revenue
- I work with your team as a decision-making partner for experience, offer strategy, and ops structure
- Ongoing guidance on scalability, retention, and automation without losing human touch
Choose This If:
You need long-term oversight to keep optimizing your experience, you want a trusted strategic partner to help refine and improve customer engagement, you’re tired of launching and hoping for the best—you want predictable growth
Investment starts at $2450/month after The Experience Lab
More Sales Won’t Fix Broken Systems—Better Operations Will.
Your customer experience isn’t a side project—it’s the foundation of your business.
Because your customers are having an experience whether you’ve thought about it or not.
The businesses that win are the ones that deliver seamlessly,
retain effortlessly, and refine continuously.
Let’s design that for you.
Whatour clientsare saying...
“I needed help pulling out process from creative chaos and I knew Nikki was the right fit because she was a highly-recommended referral from a trusted source. My biggest hesitation was whether my business could afford it but, frankly, my business couldn’t afford to keep operating the way it was!
My quality of life has improved since Nikki and I joined forces. Big, complex launches, critical talent searches, finding and vetting replacement service providers when a deal fell through—without Nikki I would have been all on my own. And I would have stressed and struggled to accomplish a tenth of what she’s helped me do.
You need someone who’s zone of genius is different from but complements your own. Someone who can see process in your problem and help you solve it. Someone you can trust to deliver business-critical work with an incredible level of thought, insight, and sophistication. You need a Nikki.”
Anita S| Founder, Marketing Agency and Experiential Retreat Owner
