In this digital age, where attention spans are fleeting and everyone’s inboxes and DMs are overflowing with information, finding innovative ways to focus your clients’ energy is paramount.
Let me paint you a picture.
You buy an online course or you join an online program full of excitement and eager to learn. Soon after you’re frustrated and feeling like your time is being wasted; you can’t find important links, you’re unsure where you should be looking or what you should be doing, and you’re always having to ask the same questions over and over again. You feel that you are not being taken care of by the person you trusted with your investment.
How to onboard a new client so they refer you, using adaptive onboarding and Signature Moments to design the first experience clients can’t stop talking about.
The Would Recommend Standard is the framework behind businesses people can’t stop talking about. Here’s what it is, why the journey is only one piece, and how it works.
Most journey map templates are built for ecommerce. Here’s how to map a customer journey for a service business, step by step, the way your client feels it.
Customer service, customer journey, and customer experience are not synonyms; they nest. Here’s how the three fit together, and why the distinction matters.
